- 4. The study questions in your courseware are helpful when preparing for exams. Where can I find more practice questions for the CIW exams?
Official CIW Certification Practice Exam products allow students and instructors to instantly evaluate an individual's level of IT knowledge. These tools provide students with an additional method of review and assessment to enhance the learning experience. CIW Practice Exams can also be used as a pre-assessment and quiz administration tool to help instructors evaluate their students' knowledge.
Numerous other sites on the Web offer so-called practice exams and other test preparation tools, as well. These sites, known as braindumps, are collections of exam items that have been stolen from high- stakes certification exams. Several international organizations publish, distribute and sell these items illegally, under thousands of different organization names and Internet domains. Using these collections is a violation of both the CIW Exam Agreement and the CIW Certification Agreement and is grounds for decertification. If you are considering a practice test tool and are not sure of the legitimacy of a particular site, you can check it using CertGuard's free search tool at
- 5. What is the CIW Certification Agreement?
The CIW Certification Agreement is a binding legal agreement governing the rights and responsibilities of all CIW certification candidates. It covers exam content copyright and non-disclosure requirements, candidate and certificant conduct, the use of CIW logos and copyrighted CIW trademarks, abuse of certification status, and other legal protections. You are required to complete the CIW Certification Agreement to be eligible for CIW certification. Some candidates who have taken CIW exams in previous years may have completed an older version of the CIW Certification Agreement. This Agreement is still valid if it is documented in your current CIW Candidate Information Center record. To determine whether your Agreement is completed and you are eligible for CIW certification, log in to the CIW Candidate Information Center and click the Candidate Agreement link in the left column.
- 6. What is the CIW Exam Agreement?
The CIW Exam Agreement is presented at the start of every high-stakes CIW certification exam. Candidates must accept this agreement before proceeding to the first exam question. The CIW Exam Agreement protects the copyrighted exam content and states that exam content may not be distributed by candidates under any circumstances.
The CIW Exam Agreement is fairly long and may interfere with the time available to candidates to take their exams. Candidates may review the CIW Exam Agreement here, so that they need not spend significant time on it at the testing center.
- 12. I think my CIW exam may have been scored incorrectly. What recourse do I have to investigate this?
If you feel that a physical or technical problem interfered with your performance on an exam, please contact the management staff of your testing center promptly for remediation. If your local testing center is not helpful, contact the testing service provider's regional customer service via its Web site or contact phone numbers for further assistance.
CIW exams can be challenged for validity of item content. If you believe you have a legitimate reason to challenge the results of your recent CIW certification exam, you must complete the CIW Exam Item Challenge Form. The directions on the form detail the submission process. Upon receiving your CIW Exam Item Challenge Form, the CIW certification team will review your challenge, consulting content development staff and subject matter experts as necessary. Once the review has been completed, you will be notified of the results by e-mail. Please allow up to 10 business days for a response to your challenge.
- 13. How do I review my CIW certification history and contact information?
You can review your contact information and certification history at the CIW Candidate Information Center. You can use that site to review/confirm your mailing address, publish your transcripts, request additional copies of a certificate, and download logos. You will need information from your Official CIW Exam Score Report the first time you log in to the CIW Candidate Information Center.
- 14. I took my CIW exam yesterday, but I am still not able to log in to the CIW Candidate Information Center. Why?
It normally takes two to ten business days for exam results to be transmitted from a testing center to the CIW Candidate Information Center. Please be patient while this data is transmitted. If more than two weeks have passed since you took your CIW exam, and your results are still not available, please notify us using the Program Information Request form. Be sure to include complete information from your Official CIW Exam Score Report, including your name as it is spelled on the score report, registration ID, testing ID, site ID, etc. This information will help us locate your record and determine the status of your exam result and certification.
- 20. I logged in to the CIW Candidate Information Center, verified that my address is correct, and verified that I have met all requirements for certification. But I still have not received my certificate in the mail. Why?
After completing these steps, if you have still not received your certificate, contact us using the Program Information Request form so we can investigate. Include your CIW ID, and the complete information from your Official CIW Exam Score Report, including your name as it is spelled on the score report, registration ID, testing ID, site ID, etc. This information will help us locate your record and determine the status of your certification.
Certificates are provided as both paper copies and PDF files. Hard-copy paper certificates are mailed via U.S. Postal Service. Certification Partners reserves the right to distribute certificates in either manner (electronically or hard copy). PDF certificates will be sent to the primary e-mail address in the candidate's certification record. Hard-copy certificates are normally mailed within one business week after the certification is awarded. Note that delivery to addresses outside the United States can take up to 6 weeks.
- 21. My employer needs immediate proof that I have earned my CIW certification, but it may be weeks before my certificate arrives. How can I prove that I am CIW certified now?
Log in to the CIW Candidate Information Center, and click the Publish Credentials link in the left column. Select the credentials you want included, and enter your employer's e-mail address. You can also include a brief message. Check the appropriate boxes. Then click the Submit button. An e-mail message will be sent to the address you supplied; it will include a URL and security code that your employer can use to verify your CIW certification status directly with us. Your employer will see only the CIW certifications you have earned and the award dates; no history of your exam attempts or scores will appear.
- 22. I received my CIW certificate in the mail, but my name is spelled incorrectly. Can the certificate be corrected?
Yes, CIW will issue you a new certificate if an error was made on your current certificate. Contact us using the Program Information Request form, and be sure to include your CIW ID and the complete information from your Official CIW Exam Score Report, including your name exactly as it was spelled on your score report, the correct spelling that should appear, registration ID, testing ID, site ID, etc.
CIW issues certificates with names spelled exactly as they are recorded in the CIW Candidate Information Center. Your name is recorded exactly as it was registered at the testing center. If your testing center has an incorrect version of your name, contact them directly to request a change.
- 23. I lost my CIW certificate. Can I get it replaced?
Yes, you may request a replacement certificate. Contact us using the Program Information Request form, and be sure to include your CIW ID.
- 25. CIW touts its curricula as "vendor-neutral." How does this apply to CIW certification exams?
CIW exams are also vendor-neutral and therefore do not include questions about vendor-specific applications, such as word-processing, Web design or graphics programs. The CIW certification program tests vendor-neutral Internet job-role skills, rather than computer application knowledge.
Exceptions that should be noted are operating systems and servers, which some CIW exams cover in two general categories: Microsoft Windows Me/2000/XP/2003/NT and Red Hat Linux/UNIX. These two major system types function differently but are widely used and necessary as a basis for most computer skills. Some knowledge of both systems is essential for any practical job-role skills in areas of Internet security, internetworking and server administration.
- 26. Are CIW exam objectives updated when CIW courseware is updated?
CIW exam objectives are not necessarily changed when CIW courseware is updated. CIW exam objectives persist throughout the life of the exam. Currently, live CIW exams are numbered in the 500 and 600 series.
Like most high-stakes certification exams, CIW revises objectives (and exam versions) periodically. By contrast, CIW courseware is updated more frequently to include errata corrections and changes to industry standards, technology or application software. However, current CIW courseware always covers the current CIW exam objectives.
- 27. I am studying for the CIW Web Foundations Associate exams using the CIW coursebooks I got in class last year. I noticed in the page footers that some of my coursebooks are version 1 and some are version 2, but I read on the exam info Web pages that the exams are version 510 and 610. Will my v1 or v2 CIW coursebooks prepare me for a CIW 510 or 610 exam?
CIW courseware versions use different numbering schemes than CIW exam versions. A courseware version number represents an independent content revision cycle only for that course. Exam version numbers represent a set of technology skills objectives for the entire series of exams.
The current CIW Web Foundations Associate courseware titles are v1.x or v2.x, corresponding to the 1D0-510 or 1D0-610 exams, respectively.