The Business Technology Associate program* introduces students to core business concepts and the digital tools used in modern organizations. Through hands-on projects using productivity software and guided CRM and ERP simulations, students learn how businesses manage operations, customers, and data. The course builds technical skills, analytical thinking, and professional communication for entry-level, technology-enabled career pathways.
*The courseware is not required to sit for the certification exam.
Curriculum
- 1 Section
- 10 Lessons
- 150 Hours
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- Lessons10
- 1.1Lesson 1: Digital Systems in Modern Business (Why technology drives business)
- 1.2Lesson 2: Digital Productivity and Workplace Collaboration
- 1.3Lesson 3: Business Data Analysis and Performance Reporting
- 1.4Lesson 4: Digital Marketing and Customer Strategy
- 1.5Lesson 5: Sales Operations and CRM Systems
- 1.6Lesson 6: Customer Experience Systems and Service Technology
- 1.7Lesson 7: Operations, Inventory, and Order Fulfillment
- 1.8Lesson 8: Financial Metrics and Business Performance
- 1.9Lesson 9: Project Management, Risk, and Business Ethics
- 1.10Lesson 10: Career Development & Professional Readiness
Features
- Exam: CIW-BTA-100
- Number of Questions: 50
- Passing Score: 70%.
- Time Limit: 60 minutes
- Valid for: Three Years